If you find that you have received a damaged bottle or a 'corked' wine, let us know and we will be happy to replace it. Follow the process below:
- Notify us by email or phone call, and return the bottle to our outlet within 24 hours of receiving your order.
- You will be contacted after our assessment of the returned product, where we will either offer you an exchange or a refund.
- Bottles on promotion (with a slashed price) are not exchangeable, returnable or refundable.
For wines, corked bottles sent back to us should still have its original contents, with a minimum of half full – this will help our assessment of the product. Empty bottles will not be eligible for replacement. For liquor/ spirits, opened bottles are not returnable. We reserves the right to refuse to offer a replacement or a refund, due to unreasonable grounds provided by the customer.
Note: Refund policy doesn't apply to self-pick up orders as you're advised to inspect the goods before leaving the premises.
Please return your purchase to the following address:
The Wine Outlet
No.63-2, Jalan Radin Bagus,
Sri Petaling, 57000 Kuala Lumpur.
Please contact us at firstname.lastname@example.org or 0122188181 you have any questions or doubts.